Shipping policy

Where We Ship

We currently ship to addresses within the United States only, including all 50 states. We do not ship to PO Boxes, APO/FPO addresses, or U.S. territories at this time. International shipping is not yet available — join our email list to be notified when we expand.

Processing Time

Orders are processed within 2–3 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 12:00 PM Pacific Time or on weekends will begin processing the next business day. You'll receive a confirmation email when your order is placed and a second email with tracking information once it ships.

Delivery Time

Standard shipping typically takes 3–7 business days after your order ships, depending on your location. Delivery estimates are provided by the carrier and are not guaranteed. Delays may occur during peak seasons, severe weather, or carrier disruptions.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery address. Any applicable free shipping offers will be shown at checkout.

Order Tracking

Once your order ships, you'll receive an email with a tracking number. Please allow up to 24 hours for tracking information to update.

Address Accuracy

Please double-check your shipping address before placing your order. We are unable to change the shipping address once an order has been processed. Portzon is not responsible for orders shipped to an incorrect address provided at checkout. If a package is returned to us due to an incorrect or incomplete address, we'll contact you to arrange reshipment; additional shipping charges may apply.

Lost or Damaged Packages

If your package shows as delivered but you haven't received it, please check with neighbors, building management, or your local carrier first, then contact us within 7 days at hello@portzon.com. If your order arrives damaged, please email us within 7 days of delivery with your order number and photos of the item and packaging, and we'll arrange a replacement or refund at no cost to you.

Questions

Email hello@portzon.com — we're happy to help.