Refund policy

We want you to feel good about every Portzon purchase. If something isn't right, here's how returns and refunds work.

30-Day Returns

You may return your order within 30 days of delivery for a full refund of the product price. To be eligible, items must be unused, in their original condition, and in the original packaging with all included components.

How to Start a Return

Email us at hello@portzon.com with your order number and the reason for the return. We'll reply within 1–2 business days with return instructions and a return address. Please do not send items back without contacting us first — returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or was not what you ordered. In those cases, we'll cover return shipping and send a prepaid label. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

We do not charge restocking fees.

Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. Original shipping charges, if any, are non-refundable.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery at hello@portzon.com with your order number and photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you.

Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order. If you'd prefer a direct exchange, email us and we'll do our best to help.

Non-Returnable Items

Items that are used, damaged by misuse, or missing original packaging are not eligible for return. Gift cards and promotional items are non-returnable.

Questions

Email hello@portzon.com — we're happy to help.